Terms & Conditions
By completing the purchasing process you are agreeing to be bound by the terms and conditions shown below. These terms and conditions do not affect your statutory rights.
Formation of Contract
All requests to order items from www.goodtaste.org.uk (referred to in these Terms & Conditions as “we” and “us”) will be provisional and non-binding unless or until a “Confirmation of Order” email has been sent to the e-mail address of the registered user. For the avoidance of doubt a contract between the parties shall not be established until this takes place.
We try to ensure that we have sufficient stock but some items sell faster than expected and, although we will always try to get stock and reflect this on our webshop, this is not always possible. We try to ensure the availability of stock is up to date and accurate on our web-shop and do our absolute best to ensure you get the items you want. If an item you have ordered is no longer available for any reason, we will contact you by email to see if you wish to purchase an alternative product or be refunded. We accept no liability arising from any inability to supply goods due to lack of stock other than returning any payments made to you.
We’ve attempted to ensure that the specification and description of all items is correct on the website and shows them off to the best of our ability. We hope on arrival that you will find they are even better than you expected.
Please note that as the majority of our products are handmade goods, the item you purchase will be unique, meaning that goods might not all be exactly the same size and patterns may vary slightly from product to product.
We do our best to ensure that prices shown on the website are accurate at the time you place your order. If a pricing error is found, we’ll inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If we don’t receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you choose to cancel, we will refund or re-credit you in full for any sum that has been paid by you or debited from your credit/debit card for the goods.
For orders to be sent by post, we accept payments through most major credit/debit cards: Visa, Visa Electron, Mastercard and Maestro, via payment platform Stripe. We are unable to accept payment by American Express or Diner’s Club nor by cheque. For your own protection, we suggest that you do not send cash in the post.
For “Click and Collect”, payment by debit/credit card or cash should be made at the time of collection.
For local home deliveries, payment on receipt by debit/credit card, cash or BACS transfer should be made.
Orders and Dispatch
As soon as an order is received, we will send you an email confirming its receipt. This email should be received within 48 hours of your order. If you do not receive an order confirmation email, please contact us via email@example.com or telephone on 0114 4381428.
When will I get my order?
We aim to process all orders within 48 hours of receiving them. You will receive notification that your order has been dispatched or is ready to collect if using our “Click and Collect” service. Local home deliveries are made on a weekly basis – usually Wednesdays.
Standard UK postal delivery takes between 3-5 working days after dispatch. Orders to Highlands & Islands and Channel Islands may take longer. Claims for missing parcels can only be made within 30 days of the date of sending, so let us know as soon as you can if your parcel hasn’t arrived within 2 weeks of dispatch.
As a consumer you have the right to cancel your contract at any time during the period which starts on the day the contract comes into existence and ends on the expiry of seven working days, beginning on the day after the day of delivery of the items. If you want to cancel your contract you should notify us by email or telephone. In such circumstances we will happily accept any item or items making up the cancelled order provided that you have taken reasonable care of the items while they have been in your possession. We will refund the cost of rejected items or cancelled orders (including the original dispatch charge if full order returned) within 14 days of receiving the item(s) back. Please note, however, that items are returned at your own cost and we recommend the use of a registered postal service for your protection.
Can I return my order?
We are happy to exchange or refund any purchase that doesn’t prove suitable. Please pack purchases carefully and return them to the above address, in their original condition, with labels intact, within 14 days of receipt.
We are unable to accept online orders for shipping outside the UK. For international delivery on orders please contact us to discuss.
Privacy & Security
When you shop with us on line we ask for your name, email address, delivery address and telephone number. This information is necessary to enable us to process your order and liaise with you about your order. We do not store any credit/debit card details.
We comply with all aspects of the Data Protection Act. Unless expressly volunteered, any data we hold will not be used for any mailings and will not be passed to any third party.
If you have any queries about any personal or account information we are holding in your name, please contact us and we will be more than happy to update your records as required. You can contact us by email via firstname.lastname@example.org or telephone on 0114 4381428.